Our Policies

Product Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may return it within 14 days of receipt for a full refund or exchange. The item must be:

• Unused and in original packaging
• Free from damage or wear
• Accompanied by the original receipt

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Customized or personalized products
• Intimate or personal care items
• Hair extensions or wigs that have been installed or styled

Refund Process

Refunds will be processed within 5-7 business days after receiving the returned item. The original payment method will be credited. Shipping costs for returns are the responsibility of the customer.

Shipping Areas

We offer shipping services within Nigeria and select international destinations. Shipping rates and delivery times vary based on location and chosen shipping method.

Delivery Timeframes

• Abuja (Local): 1-3 business days
• Nigeria (Nationwide): 3-7 business days
• International: 7-14 business days

Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and delivery location. We offer free shipping on orders over 50,000 Naira within Nigeria.

Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

Information Collection

We collect personal information when you place an order, create an account, or sign up for our newsletter. This includes:

• Name and contact details
• Shipping address
• Payment information
• Browsing and purchase history

Information Usage

We use your personal information to:

• Process and fulfill your orders
• Communicate about your purchases
• Provide personalized customer service
• Send promotional offers (with your consent)

Data Protection

We implement robust security measures to protect your personal information. We do not sell or share your data with third parties without your explicit consent.

Account Usage

By creating an account, you agree to provide accurate information and maintain the confidentiality of your account credentials.

Product Information

We strive to display our products accurately. Colors and textures may slightly vary due to screen settings and natural variations in hair.

Service Bookings

Bookings for services require a deposit and are subject to availability. Cancellations must be made at least 24 hours in advance.

Intellectual Property

All content on our website, including images, text, and design, is the property of Luxury Atelier and protected by copyright laws.

Limitation of Liability

Luxury Atelier is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.